Frequently Asked Questions (FAQ)
1. What types of products do you offer on Kolors?
We offer a wide range of decorative paintings , carefully crafted from premium canvas, high-quality plexiglass and a non-deformable structure. Each creation is designed by our talented digital artists to offer unique works that will stand the test of time. time.
2. How are your paintings made?
Our canvases are made from premium polycotton canvas (300g/m²), water and scratch resistant, and are printed on high quality plexiglass . The frame is dimensionally stable, ready to hang immediately, and each canvas comes with pre-installed hanging hardware.
3. Where are your products shipped?
We ship our paintings all over Morocco and internationally. Shipping costs vary depending on the destination and the amount of the order. For orders under 500 Dhs, a fee of 29 Dhs applies.
4. What are the delivery times?
Once your order is confirmed, we prepare your painting within 24 to 48 hours . If you are in Casablanca , we offer delivery by our own delivery person within 72 hours . For other regions, we ship via delivery partners who deliver within 48 hours maximum .
5. Can I cancel or modify my order?
Once your order is confirmed and in preparation, it becomes difficult to modify or cancel it. However, if you have any concerns, we encourage you to contact us as soon as possible at contact@kolorsbrand.com , and we will do our best to find a solution.
6. Can I return a product?
Yes, you have 7 days from receipt of your order to return a product that does not satisfy you. Returned products must be new and in perfect condition. Return costs are the responsibility of the customer. Once the return is validated, we will reimburse you within 15 days.
7. What should I do if my product arrives damaged?
If your product arrives damaged or the delivery does not match your order, please refuse receipt and notify us immediately by email at contact@kolorsbrand.com . We will ask you to send us a photo of the damage, and we will offer you an exchange or refund as soon as possible.
8. What payment methods do you accept?
- Payments on delivery.
- Payments by credit card via the secure payment platform PayZone , thus guaranteeing you a secure transaction.
9. Why are the prices shown excluding taxes?
All prices indicated on our site are in Moroccan dirhams excluding taxes (HT) . 20% VAT will be added to the total amount of the order.
10. Are your creations affiliated with any brands?
No, we are not affiliated with any of the brands featured in our designs. We are simply big fans looking to contribute to the culture. If a brand would like to remove their elements from our designs, they can contact us at contact@kolorsbrand.com to discuss.
11. How do I take care of my Kolors board?
To ensure the durability of your painting, we recommend hanging it away from excessive humidity and avoiding prolonged exposure to direct sunlight to preserve the colors. Paintings are designed to last for generations with minimal maintenance.
12. How do I know if a painting is available?
All our paintings are presented on the site with real-time availability . If a product is out of stock, it will be clearly indicated on its page. If you want a particular product that is not available, you can contact us at contact@kolorsbrand.com to find out the restocking times.
13. Can I personalize a board with my own images or text?
It is possible but on request, please contact us by email or via whatsapp.
14. Are the paintings ready to hang upon delivery?
Yes, all of our paintings come with pre-installed hanging hardware . So you can hang them right away, without the need for additional hardware or special tools. They are designed to be installed easily and without damaging your walls.
15. Why does the painting I purchased not exactly match the photo on the website?
While we strive to represent our products as accurately as possible, differences may exist due to the limitations of computer monitors (in terms of colors and textures). We assure you that each product is carefully manufactured to match the descriptions and photos on our site.
16. Can I buy paintings in bulk or for a specific project?
Yes, we offer wholesale options for businesses, hotels, or other specific projects. If you would like to place a large quantity order, please contact us directly at contact@kolorsbrand.com , and we will be happy to discuss your needs.
17. Is international shipping available?
Yes, we ship our paintings worldwide. Shipping costs for international orders depend on your destination and the weight of your order. We will provide you with a shipping quote at the time of checkout.
18. Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email, so you can contact us by email or on whatsapp to inform you of the status of your order.
19. What should I do if I received a wrong item?
If you have received an incorrect product, please contact us immediately at contact@kolorsbrand.com . We will do our best to resolve the issue by sending you a replacement or offering you a refund .
20. Are your paintings mass produced or made to order?
All our paintings are made to order , which means that once your order is confirmed, we proceed to manufacture them. This ensures that each piece is carefully crafted and meets your expectations in terms of quality and finish.
21. What should I do if I have a problem with the payment?
If you have any difficulties while paying, please make sure that your credit card information is correctly entered. If the problem persists, please contact our customer service at contact@kolorsbrand.com . We will be happy to help you resolve the issue.
22. Can I change the delivery address after placing my order?
We advise you to carefully check the delivery information before finalizing your order. If you need to change the address after purchase, contact us promptly at contact@kolorsbrand.com , and we will do our best to adjust the address before shipping.
23. Do you offer gift cards?
Yes, we offer gift cards, just type "gift card" into the search bar of our website.
24. Can I install multiple paintings together to create a larger wall piece?
Yes, our paintings can be combined to create a custom wall set. If you would like advice on how best to arrange them, please do not hesitate to contact us. Our teams are available to help you design a cohesive and harmonious wall.
25. What are your payment options?
We accept payments by credit cards (Visa, MasterCard, etc.) through our secure payment platform PayZone . You can also choose to pay by bank transfer.
26. How can I guarantee the quality of my paintings?
We use only high quality materials, such as 300gsm polycotton canvas and high resolution plexiglass. Our paintings are carefully crafted to last for generations. We carry out rigorous quality checks at every stage of manufacturing to ensure that every piece is perfect.
27. What if I have a specific question or special need?
If you have any additional questions or specific requests, please feel free to contact us by email at contact@kolorsbrand.com . We will be happy to assist you and answer all your requests.